Refund policy

Shipping and returns

Orders placed on CoffeeStorming are shipped to the address indicated by the Customer at the time of purchase. Delivery costs and times are indicated during the order procedure and in the General Terms and Conditions of Sale.

If the parcel is damaged, opened, wet or otherwise irregular, the Customer is invited to sign the transport document with the wording “riserva di controllo” (subject to inspection) and to notify CoffeeStorming promptly.

The consumer Customer may exercise the right of withdrawal within 14 days of delivery, in accordance with the conditions set out in the section dedicated to the right of withdrawal.


Right of withdrawal

The consumer Customer has the right to withdraw from the contract, without penalty and without giving any reason, within 14 days of the date of delivery.

The right of withdrawal is subject to the following conditions:

  • the returned products must be sent back in their entirety;

  • the products must be returned in their original packaging, intact and undamaged;

  • the products must be shipped to CoffeeStorming in a single consignment;

  • the products must be handed over to the courier within 10 working days of receipt, save for any different applicable provisions.

If the right of withdrawal is exercised correctly, CoffeeStorming will refund the amount paid in accordance with the methods and the time limits provided for by the applicable legislation and in any case after receipt and verification of the returned goods.

In the event of a return, the costs of sending the goods back to CoffeeStorming are borne by the Customer, unless otherwise indicated or required by law.

For reasons of hygiene and health protection, or due to the food nature of certain products, limitations on the right of withdrawal may apply in the cases provided for by the legislation in force.